Customer Testimonials in Reading PA
I had a great experience purchasing my vehicle at Tom Masano! Chris was amazing throughout the entire process. He was friendly, professional, patient, and took the time to answer all of my questions without ever making me feel pressured. Chris made the whole car-buying experience easy and stress-free, and I truly appreciate all of his help. I’m very happy with my new vehicle and the service I received. I would definitely recommend Tom Masano, especially Chris, to anyone looking for a vehicle and a great buying experience. Thank you, Chris, for making everything go so smoothly!
Love my new used car… Maura my sales person was awesome. Would recommend😀
I visited this week to purchase a used vehicle. I worked with Maura, who was very kind and knowledgeful. She helped me every step of the way and had great communication!
We traveled 5 hours just to purchase this beautiful 2025 Volvo car from Maura, it was absolutely worth the trip! She was incredibly kind, informative, and made the entire process easy and stress-free. We love our new car and had such a great experience. If you’re looking to purchase a vehicle, we definitely recommend asking for Maura!
Simple, quick, Chris is the guy to to go for your next vehicle!
This was the easiest car that I ever bought. Chris made everything so smooth. He was great to deal with. Highly recommend
I recently purchased a 2025 Volvo from Masano Ford, for a great price.. and I have to say, Maura was an absolute pleasure to work with! I connected with her through my CarGurus inquiry, and over the past few weeks, she has been incredibly consistent and responsive in answering all of my questions and addressing any concerns. She made the entire process easy and stress-free.
What really stood out to me was how transparent she was. Many dealerships try to push you toward financing because of the additional profit they can make, but as soon as we explained that we weren'... Read More Google - Sep 20, 2026
I had a great experience at Tom Masano Ford, and I especially want to thank Nick Romaniw, my salesman. He was friendly, patient, and genuinely helpful throughout the whole process. I never felt pressured, and he made buying my vehicle a really smooth and enjoyable experience. I’m very happy with my purchase and would definitely recommend Nick and Tom Masano Ford to anyone looking for a vehicle!
Absolutely amazing service from Bryan Gold at Tom Masano! He went above and beyond to make sure I got into the right car. They even gave me a courtesy vehicle while I waited, and when I got a flat tire, Bryan personally met me to fix it. Everyone I dealt with at Tom Masano was so friendly and helpful. Highly recommend!
Great friendly staff experienced technicians they make you feel like home
It was great working with Chris. He was very knowledgeable and patient and made the car buying process a breeze! The other staff was helpful and knowledgeable as well. Overall it was a great experience buying from Tom Masano Ford.
I have to say I had the most pleasant experience at Tom Masano Ford. I purchased a 2023 Kia Telluride and from walking into the dealership I met Maura Logrono the salesperson and I could not have been treated better by her from her hospitality to her knowledge of the vehicle I wanted was outstanding. She moved through the entire process flawlessly and from walking in to driving away with my new vehicle was amazingly fast thanks to Maura and her team. I will definitely keep them in mind for our next vehicle purchase.
Chris was very knowledgeable and helpful we couldn’t be more satisfied and definitely recommend going to see him for your new car! Thanks again Chris
Bryan was great to work with wasn’t pushy at all, listened to everything I said, he was very easy to talk to, I love my car & It was a pleasure working with him !
I had a great sales experience with Wallie Rodriguez and the team! Everyone was attentive, and answered all my questions. Wallie was fantastic at making the whole process smooth. Very happy with my experience
The salesmen were friendly and knowledgeable. This is the second vehicle I purchased from Masano and overall, my experience with both sales and service has been very good.
I have purchased at least 3-4 vehicles from John Houck, following him across dealerships to now Tom Masano Ford. Purchasing a certified pre-owned Ford Edge - in excellent condition and a perfect size for my family. John made the process simple, stress free and kept me in my budget. Caitlyn, in financing was awesome when we had to switch some financing terms around at signing of purchase. Highly recommend John and the team at Masano Ford.
Maura help me get a car. She was amazing to work with. Made it easy for me
Nick was an amazing salesman! He was thorough and provided detailed information during my purchase. He was easy to work with and knowledgeable! Would highly recommend going through Tom Masano Ford.
I had a great experience buying from Tom Masano Ford. Maura Sites was my salesperson and she was direct, attentive and a pleasure to work with! They even delivered the car to my driveway - overall a great experience!
Maura was fantastic. She answered all my questions thoroughly and expedited the sales process with the manager and finance rep. Overall, a very pleasurable experience buying at Tim Masano Ford.
I use to work at Masano Auto park building when it was Baldwin Hardware. What a beautiful transformation Masano did to this build. Picture drawing of Scooby Doo on the wall was neat. The truck I bought looks brand new. Sale Rep Collin made it happen. He was very professional. I would definitely come back and purchase more vehicles from this place
Bryan and Jonathan were exceptional 👏 Thank you so much for all your help.
Good place to get a new vehicle. Their fleet department is top notch, they will get you what you need at a great price.
Had a great experience with Tom Massano Ford and especially with our sales rep Collin Jones. He made the process of buying a new vehicle easy and enjoyable at every step and he was very helpful with answering all of our questions.
Overall the process was simple and no pressure to purchase. Travis was easy to work with
Collin was amazing in helping us choose the pickup truck my husband had always wanted. He was extremely professional, knowledgeable, and patient throughout the entire process. He made the experience easy and enjoyable, and we truly appreciate all of his help. Highly recommend Collin! ⭐️⭐️⭐️⭐️⭐️
Simply the best car purchase I have ever experienced. My sales person Collin Jones was knowledgeable, courteous and super friendly. I Couldn't be happier.
I’ve leased my vehicles at Tom Masano for 10+ years. From the leasing process to discussing my options, to driving out with my new vehicle I’ve never one time had a problem. This was my first year working with Collin and he alone deserves 5 stars! Trust me, go to Tom Masano and ask for Collin, you won’t be disappointed! 5 starts to Caitlyn Lamy as well, she’s just as amazing!
Collin is amazing. He is the main reason deal went through. He fought hard for me. Great person great salesman.
Maura is amazing. Wonderful help
Wallie Rodriguez was extremely helpful with the purchase process. I would recommend him to anyone looking to purchase an automobile. He is a true professional!
Great dealership and expereince all around! Have used them for service for years and have never had a complaint with that department. Recently went in for service and decided to check out a new-to-me vehicle on the lot and had an excellent expereince. Travis did a great job making sure things were explained well and that the process went smoothly. Loving my "new" car and appreciate the expereince from the Tom Masano team!
This is our 2nd vehicle that we've bought from Tom Masano Ford, and both times we were met with fantastic service and attention. We just purchased a brand new Explorer and worked with Travis who was great to work with and made our buying experience fast and easy.
I want to give a shout out to the Tom Masano Commercial Group. They have a very good understanding of the needs and wants of their Customers. They have very good product knowledge along with a good understanding of what to Inventory, and have very good relationships with Truck and Van Upfitters to fit their customers with the best work solutions. My experience with Dealerships is to properly sell Commercial Vehicles, you have to be comitted and all in. Tom Masano has that comitment in both Commercial Sales and Service.
What a smooth wonderful process! Maura was such a pleasure to work with, we went in knowing what we were looking for, and She communicated promptly and answered all our questions. Before we got there to test drive the vehicle, she pulled it up and sent a video of the car to us. Friendly and attentive 10/10 recommend stopping here if you’re looking for a great experience and a wide variety of options !
Great experience, Travis was great, make everything easy and fast !!
I want to thank Tim Hedrick and the service staff for taking such good care of me and fixing my vehicle in a timely fashion. I had written a very bad review recently about my experience at Masano Ford . Tim reached out to me to talk about my experience and understood how frustrated I was. He was professional how he handled it and was great with setting a new appointment and getting my repair done quickly. I felt like if I was writing a bad review about my experience, it was only proper to write a good review when you ... Read More Google - Jul 31, 2026
Once again, second fabulous deal done with Maura. Absolutely outstanding customer service, she goes above and beyond, and is top-notch every single time. Her communication is amazing, never had to wait for answers, drove an hour again to buy from her and will do so every time!
Maura was great! Very friendly and made the whole car buying process stress-free. Highly recommend!
My salesperson, Maura, was amazing to work with!! She went the extra mile from our first contact.
The financing process with Jerry was the most efficient I have ever experienced when purchasing a car.
I deducted a star because my first visit to the dealership to test-drive the car and negotiate price resulted in a stalemate and the manager was not willing to even counter my proposal, let alone actually negotiate trade-in value or purchase price. He claimed he "didn't want to insult me" with a counter-proposal. It was more of an insult to not be willing ... Read More Google - Jul 28, 2026
The lack of communication at Tom Masano Ford is unacceptable and now with the new Fords and the apps, we as consumers can see exactly what is going on when they are servicing vehicles. I went in for a simple recall, during the service I received a notification that my check engine light came on and it caused an error. I asked them to check that before it was brought back to me. The service team did not respond and when the valet brought my truck back he said the check engine light was not on and all was ok. ... Read More Google - Jul 22, 2026
I got a car a little over 2 weeks ago still very happy about it. Working with Maura was the best experience I probably ever had buying a car with a salesperson. I live 2 hours away so she worked with me , was honest & understanding and even came in on her day off to finalize everything. I would go back for my next car and I would recommend everyone I know to come here first!
Maura was amazing! The whole process was smooth and simple. Would definitely recommend
Great experience with Maura that made us feel like were at home.
Maura is great help
Kat was awesome to work with during the car buying process! She made the process stress free and quick! Thank you Kat!
This review is for the parts department! I wish I knew the ladies name but I called trying to source a black ford front emblem for my 19 f250, ford didn't offer black emblems until 2020 and I was having a very hard time sourcing one.
She was patient and even helped me compare part numbers before ordering a kit for a 2020 because we learned the front stayed the same but the rear got smaller.
She spent way longer helping me than I expected and I appreciate it so much. For just something as simple as a $100 cosmetic part she truly ... Read More Google - Jul 4, 2026
Tom Masano Ford is a great place to buy a vehicle. Maura is the best sales associate in the business. If you want the best take the drive ...I did and will never regret it!!!
Mobile service came to my home for a recall on my vehicle saving me the time and trip to the service department. Very friendly and professional, got the repair work done quickly. Thank you for the great customer service!
Gabe and the service team took care of me and my flat tire and gave me the best recommendation / assessment !
I was looking for another vehicle after an unfortunate MVA. In the end I did not end up buying one from here, but I will say that I had a great experience looking and test driving a few vehicles! I visited Tom Masano Ford twice; once by myself and again with my wife. Collin was the sales consultant that took care of me both times while in the stressful situation of having to buy another vehicle in a short amount of time. His kindness, communication and punctuality from start to finish was top tier! After notifying him that we have ... Read More Google - Jun 8, 2026
Great service, Maura specifically was a great guide to get my first car and made the whole process super easy and less stressful than I thought it would be.
Kat Santiago Was phenomenal, and kind. She is sweetheart
Kat was great And i feel u got a fair deal
Maura was my sales representative. I was impressed with her efficiency and enthusiasm. Because of this experience, I can highly recommend Tom Masanos in Reading. Another plus, the van was, maybe even nicer than what the pictures had showed. Honestly represented. Thanks Maura! Also I almost forgot, Katlyn did the paper work, she was very forthright and the deal was transparent and simple. No high pressure at all.
Working with Maura was a wonderful experience! This is the third vehicle we have gotten from her and will continue to come back to her! She made the process smooth and hassle free. Her customer service is amazing!
Maura has been such a great help! Can’t thank her enough! ☺️
It just had the chance to work with Stephen, at Tom Masono Ford. I caster Ave, Reading, Pennsylvania. Stephen is good, calm collective sales representative/dealer. No pressure salesjust awesome attitude down-to-earth. Nice to work with you'll find the experience as well. Head up to Tom masano Ford on Lancaster ave. Look for ask for Stephen, when you come in to look for your next best ride.
A great experience from start to finish. Our salesman, Nick Romaniw was fantastic to work with. He was patient, professional, and made sure we felt comfortable with every step of the process. I really appreciated his honesty and attention to detail. If you’re shopping for a vehicle, ask for Nick. - You won’t be disappointed.
Worked with Travis to get a new expedition. He was super chill and laid back and there was never any pressure. Also got a fair deal under MSRP. Would recommend Tom Masano Ford
The people at Tom Masano Ford are the best. We aren’t from the area (2 hours east), were towed off the turnpike and to their dealership bc of a check engine light on a Lincoln we did not purchase here.
Along with our 6yr old, they took such good care of us. Rushed our car in immediately to do diagnostic (3:45 arrival, they closed at 5). Tech stayed late to check car out and then accommodated us for the weekend while they held the car.
If I lived within an hour of this place, I wouldn’t buy a car from anywhere ... Read More Google - Apr 4, 2026
(Translated by Google) Excellent service from Miss Maura, 10 out of 10, highly recommended (Original) My buena atencion la srita Maura 10 de 10 recomendado
Maura was amazing. It was easy to work with
(Translated by Google) Maura Logrono is very good, I recommend her, she speaks Spanish. (Original) Maura Logrono muy buena la recomiendo habla español
(Translated by Google) Maura gave us excellent service, super fast and very friendly (Original) Maura nos dio una excelente atención súper rápido y muy amable
Maura Logrono was my sales associate that help find me the car I wanted. When the first deal didn’t work, she kept looking and was able to find me one very comparable. She was easy to talk to, no pressure. She made me feel like family, like I was buying from a friend. I will definitely be going back when I need another one. Thank you again.☺️
I truly can’t say enough good things about my experience. From the very beginning, Ethan was so kind, patient, and accommodating. He made what could have been a stressful process feel easy and comfortable, and I always felt supported along the way. Any questions or concerns I had were handled quickly and with genuine care. It really meant a lot to work with someone who was not only professional but also truly cared about helping me through the whole process. I’m very grateful and would absolutely recommend Ethan to anyone!
Shout out to Maura at Tom Masano Ford. We just got our second car from her in 10 years. She is professional, funny, and most of all not pushy which I absolutely appreciate. Thank you, Maura for your attention and professionalism.
2nd vehicle we have purchased from Tom Masano Ford. My Wife and I couldn't be happier with the Service Maura has provided both times. Awesome service.
Anthony and Alex are great. They were super friendly, funny and helpful. Thank you for making everything so easy and clear
We worked with Travis to buy our vehicle, and he made the experience totally painless! Highly recommend. Thanks, Travis!
Maura. Is so great. Love working with her
I had a great experience with the Ford team! I wanna shout out Joe for the great deals, but most importantly I wanna specifically thank Ethan. He worked hard to ensure I left with nothing less than what I walked in looking to buy. His positive attitude and welcoming coworkers made buying from them an easy decision.
Recently purchased a 2026 Explorer from Masano. It was a hassle free experience and Ethan Rosado was great to work with. Ethan was professional, knowledgeable and an all around great guy. If you are looking for a vehicle, I recommend Masano and Ethan.
"I want to give a huge shout-out to Steven. Even though I didn’t end up purchasing a vehicle here, everything he said was true and he was incredibly helpful throughout the process. Steven is amazing—he has real integrity and he’s just a good dude. I highly suggest you buy from him; you can't go wrong. Highly recommend!"
We tracked down the perfect Bronco for my daughter. The hour plus drive was worth it. Ethan was stellar throughout the whole process. Would recommend anyone to look here first! Thank you!
Always a pleasure to do business with my favorite sales man Gabriel!
Ethan was an amazing salesman to work with. He made the process easy and also formed a connection. I will definitely come back in the future!
Ethan went above and beyond as my salesman. 10/10 would recommend to anyone who needs a new vehicle!!
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We met with Gabriel who assisted us with getting a car for my daughter. He was very helpful and knowledgeable. He made the process very easy and didn’t pressure us into anything. I highly recommend him if you are looking for a vehicle.
Gabriel helped us move quickly and without feeling pressured to purchase
Was a great experience, make sure to stop in they beat the others pricing for everything and we were in and out in no time
Maura was incredibly efficient.
Nicholas was helpful throughout all parts of the test drive and purchase process. Would recommend.