Customer Testimonials

I recently bought a 2024 Ford Mustang in this dealership. A sales person by the name of Gabriel Abad Garcia treated me with the upmost respect and kindness. Gabriel was knowledgeable and made sure to provide the information I needed.

Chris Karr did a great job communicating and staying in touch with us during our last fleet purchase, providing timely and accurate paperwork and a fair, honest price. JC

(Translated by Google) Thank you for the good attention and for every detail of the purchase and for how kindly Gabriel Abado assisted us, very grateful. (Original) Gracias por la Buena atencion y por cada detalle de la Compra y por tan amable que nos atendio Gabriel abad muy agradecido

Thanks for the great service! From sales to maintenance and service everyone has been outstanding to work with!

I first moved to Pennsylvania on February 23, 2013 to start a new life and I needed a new vehicle. On 2/24/2013 I visited Tom Masano Ford. That's the day I met "The Legend" John Clemente, who is the GOAT (greatest of all time) new and used car sales person I've ever dealt with in all my life. I have since then bought close to a half dozen vehicles from Tom Masano. I like John the most because he is up front, honest, and reliable. Dude even gave me his personal cell and said, "call me any time ...

I had the pleasure of working with Gabriel Abad and his attention to detail and ability to adapt to our unique buying process was second to none! I have worked with Maura at Tom Masano in the past and got the ability to work with her again in addition to Gabriel and they both are truly setting the gold standard here in Berks County! We will be back,VERY SOON, for our Navigator!

Kelly Parker was excellent to work with.

I scheduled service appointment with Tony. He handled my request for tire prices with patience and professionalism. Joe was working desk when I arrived and kept me up to date with install. Waiting room was spotless and had everything you need .

I had an excellent experience with Mike Ludwig at Masano Ford. He was very professional, patient and detailed, and took his time showing me all the features of my new vehicle and answering my questions. If you're looking for a Ford, see Mike!

We worked with Colin to purchase our Bronco Sport. He was very helpful and understood what we were looking for. He contacted me when a vehicle meeting our criteria arrived on the lot. He sent me a video via text and an email with the link to view it online. The entire process was very easy.

My whole transaction was a very pleasant and an enjoyable experience. Mike Ludwig was very personable and professional. His easygoing nature really made the transaction pleasant. The used car we purchased was exactly what was described online and detailed professionally. Thank you Mike for making this an easy purchase!

Darren Was really helpful. He understood the trim I wanted and really had it delivered in under 48 hrs. Great experience

I have consistently received exceptional service from service manager Gil Smith and the Lincoln Dealership, which I regard as the top Automotive service department. Their outstanding service gives me the confidence to choose them for all my future purchases and service needs, as their experience is truly unmatched.

Thank you Gilbert Smith!

Maura did it again!! New Mustang Mach E is Super. Couldn’t ask for a better sales rep. Always there to help when you need her. Gary and Betsy

Great fast service.

Our Service advisor Jessica went above and beyond to help us! I couldn't be more grateful to her.

I took my car in for an inspection and it ultimately needed work done. My service advisor Matthew MacDonald was very courteous, helpful, and kept me updated on my car while it was being worked on. The other staff members there are always friendly and accommodating too.

Absolutely LOVE our car! We bought an Outer Banks Bronco and Maura was amazing! She helped us get exactly what we were looking for and works with a dealership in New York to get our car! We are so grateful for the help she provided and it wasn’t easy trying to find it but she made it happen!

Had several dealership experiences during my hunt for a certified pre-owned Lincoln. This one was, by far, the best. Salesman introduced me to service manager, finance manager, even some of the folks reconditioning the vehicles. All were courteous, friendly, and knowledgeable

Sales associate Damon Max did a great job.

Tom Masano Dealership and their incredible team, especially Richard Nolt, never fail to impress. This is my second vehicle from them, and once again, the experience was stellar from start to finish. Save yourself the hassle—skip the other dealerships and head straight here. You won't regret it!

Our service advisor was quite thorough and followed up prior to our mobile service appointment. The crew were on time and did a super job, right in our driveway. Well done Team Masano!

I have dealt with Masano for many years. Chris (Trucks) and Rich (cars) are the salesman that help me, and treat me professionally everytime I have questions. I enjoy working with them and give Masano first option when I am buying new or used. I was looking for a 2024 Mustang GT. And ended up buying the 2024 Mustang GT off the showroom floor. Thanks to Rich, Masano, Caitlyn(Finance) for everything they do.

I research for months before making my purchase for a 2024 Lincoln and found that Tom Masano in reading Pa. Offered the best price for the vehicle. They were wonderful to work with. Very knowledgeable about their vehicles. Walked me through the Lincoln app and all the benefits you can receive. You won’t find a better ford- Lincoln dealership. Ask for Mike Ludwig, he is the best. A no pressure salesman. With sincere heart and a passion for what he does. Trust me you won’t regret it, I promise.

We had a great experience. We had nick who is 19 and he was excellent. Kods need to start out somewhere. I'm so glad we gave him a chance. He was wonderful and we told him we wanted to look around before he came out swarming around us. I would recommend him.

I called seeking to schedule a regular service. The waiting room is always so pleasant anyway but when the service advisor, Angela Kramer, told me about the mobile service, I could not believe my luck. I think the pick-up and drop-off service is super-convenient already. The mobile service, (including the technician), was outstanding, quick, making this a great convenience for me and my family. It could not have been easier to schedule and have the service performed while I got to work on things at home. Angela went above and beyond expectation to keep me informed throughout the whole process. ...

The process went very smoothly. I really appreciated the service of picking up and delivering my vehicle. Jeannine was very, very organized and helpful. Thanks again, B.

Just had my vehicle in for service and left very happy with my service advisor Paul McEwen. Facility was clan, everyone was professional, and communication is never a problem. Some places leave one questioning if you made a right decision on where you took your vehicle and that has never been an issue here. Only way they could improve is to offer a free car wash when services are over $100 as many other service locations will offer this to keep up with competition and to double check paperwork to ensure brake and tire measurements are listed. I look to these ...

My experience with Masano mobile service was exceptiona. The recall on my Bronco was set up promptly, the mechanic arrived on time and the work was completed in my own garage in a few minutes. Great job!

Brought my 2013 Explorer in for inspection, emission, rotation and check cabin filter. I wait for service in one of their two lounges. My service adviser was Jeanine Reber. She greeted with a smile and reviewed my online service order for understanding. In a reasonable time Jeanine met me in the lounge and reviewed the results of inspection. This included reasonable pricing for each and explanation of what is needed and those can wait a while. I elected to get all work done and Jeanine ordered in an Enterprise for me to go home and return the next day. All seamless, ...

Great experience 3rd vehicle I purchased through Tom Masano ford. Maura in sales is wonderful to work with she is professional, knowledgeable, and makes the buying process enjoyable. She listens to your wants and needs and is truly an advocate for the customer.

I’m a man of few words. Go and see yourself. I'm a man of a few words…..Maura you’re the best assistant, thank you so for your help

I happened to stumble across a deal that I could not pass up, and acted quickly by contacting Chris Karr at Tom masano Ford. Chris handles the commercial division and superduty ford trucks, and was always easy to reach during the process. The whole process was easy and went super smooth. I couldn't be happier with the purchase and the communication from the staff, and it's nice to have it come from a local dealer that I can use for any needs in the future.

I came across Mr.'s Alicia when she appeared as a guest on a Forex Podcast in the USA. I was listening to and was very impressed with her straightforward approach and the principles of her trading strategy. My heart then told me to invest $2150 with her company as a trial. I was able to withdraw a profit of $32,000 after 7 days. Mrs. Alicia Malone. make this possible, do well, and reach out to her for a secure investment too. Email: [email protected] WhatsApp: +1 (920) 265-5873

Service at Tom Masano Ford is Fantastic! Thank you Gil Smith! Gil is the kind and very helpful. Goes why beyond to help you and answer all your question! Keep up the Great Service!!!!

The service at Tom Masano is excellent. From setting up the appointment time to the finished service. Everyone is very professional and supportive. I was updated throughout the wait for my car to be serviced by Gilbert Smith. He is very honest in talking about the needs of my car and genuinely cares about his customers.

I have had excellent service from my advisor Gilbert Smith insuring me with an efficient appointment. In quickly and out in minimum time.

Prompt courteous service

BILL APPLER PICKED UP AND DELIVERED MY CAR.

A very smooth and pleasant experiance. Original deal was met and delivered as promised. Highly reccomend Tom Masano Lincoln!

getting my vehicle serviced at Masano is easy and convenient. I especially like the valet service and the loaner car option. I also appreciate the call from the service advisor, Gilbert Smith, advising me of the service details and possible future issues to consider.

Blew a tire. Towed to Tom Masano. They got me in right away. Left with a new tire. Service Advisor Danny Lugo made the whole process painless. Thank you!!!!

Wonderful experience! I waited for my car and everything was done in a timely manner. Thank you Kelly Parker!

We had a very positive experience buying our new 2023 Lincoln Corsair this week. Jeff Bieber was patient, knowledgeable and kind while showing us both the Corsairs and Nautilus’s we were interested in. He offered us snacks and drinks while we decided on our choice and this was the first time I ever received a hat as a gift to represent our new car! I’m enjoying the drive and comfort so far and look forward to driving it more!

Nice going to a place that has parts in stock and can fix my car in a timely manner. Not guessing at the issues taking more time to fix.

Richard was awesome. He helped me every step of the way through my process of buying a new car. I would recommend him to everyone

Jeannine Reber did a great job taking care of me and my 2022 Ford Escape

The only place I trust to get a car

We are very happy with our vehicle purchase from Tom Masano Ford. Great communication and customer service. No issues. Mike Whitney and Jerry Young were the best!

Excellent, friendly, knowledgeable trader . Fast, convenient, affordable service. I highly recommend Mrs. Donna Charles, she made over $12,000 with just the minimum investment of $1000 on my trading account . Contact her on WhatsApp: +1 (908) 367-4578 Email: [email protected]

Huge thank you to Richard for making our transaction easy! great guy! I couldn’t be happier with his customer service. I highly recommend him.

Alexia with the Ford commercial truck shop always goes above and beyond trying to save me money. She also makes it a point if my vehicle doesn’t need a repair or if it doesn’t genuinely need the service I’m requesting she always recommends waiting until it absolutely needs to be done. The commercial truck center has all very good and competent advisors, I trust them completely with my vehicle.

Maura is one of the best in the business, without a doubt. From start to finish she made my car buying experience delightful, not stressful in any way, very knowledgeable and kind. Truly a kind person. Thank you, Maura, for making it an easy process! We LOVE our new Lincoln!!

Quick service.Kelly Parker was very helpful. Will definitely be back.

Luis helped my husband and I with purchasing a truck today. He was amazing from start to end! He answered all of our questions honestly and kindly. 1000% recommend buying a vehicle from Luis!

Maura Logrono is Excellent friendly and very knowledgeable

Maura has such great service, very well in understanding and helped me and my mom with getting a car!!

Maura helped me look for a car that was in my price range. She is very outgoing and always has a smile.

Jorge Maldonado was amazing. Thank you so much

I recently had the pleasure of purchasing a vehicle with the assistance of Maura, and I couldn't be more impressed with the level of professionalism and insight she provided throughout the entire process. From the moment I stepped onto the lot, Maura greeted me warmly and immediately put me at ease. What truly sets Maura apart is her approach to sales. Unlike the stereotypical "car salesman," Maura was genuine, attentive, and incredibly knowledgeable about the vehicles in their inventory. She took the time to understand my needs and preferences, guiding me through the available options with patience ...

I purchased a 2023 ford f150 xlt. The experience was really simple and great. Maura the sales lady was especially very nice and helpful. I would recommend all my friends to go buy a vehicle from them

Mike was very helpful and friendly. He did not make you feel pushed into anything at all. I had a great experience when leasing my 4th car from Tom Masano. I would definitely recommend them to my family and friends.

As always my service advisor gets me in asap with no hassle,repairs aredone quikly and completely and truck is waiting at the door Keep up the good work!

Another GREAT experience at Tom Masano Ford, this time with the tremendous help of Maura!!! Maura was extremely responsive to my initial online inquiries, which lead to visits to the dealership in search of an F150. She did a great job helping me find the vehicle I was looking for! What was better than the sales effort was her ability to establish a very personable report making the purchase experience extremely enjoyable! I have several dealers that are closer to me, but have found Masano to be the easiest to work with. Thank You MAURA, Jeff, and Wallie for continuing ...

Worked with Jorge maldonado tonight and he was amazing. Walked in just to browse and ended up walking out with a new truck. Very patient with us and our kids. Recommend him to everyone!

Always great service performed by great service professionals . Courtesy and professional!

My experience getting my car maintenance work completed went as smooth as silk

The agent, Danny, was very welcoming and knowledgeable. He handled my paperwork swiftly and even helped me sync my new phone to my car. The mechanics were thorough, even discovering that my inspection was due shortly and asking whether I wanted it done now. I did, and I'm good to go for a year. I won't take my Ford anywhere else!

Many thanks to Jeanine and the mechanics who helped me with an older truck that had brake issues after going to a local shop. I’ll be bringing this vehicle to Ford for all its work, thanks again!

Eli Vittini explained everything clearly answered all my questions and offered an exceptional service.

Richard was wonderful to work with, very knowledgeable and provided the easiest car buying experience I have ever had. Thank you!

I thought our service advisor Kelly Parker defiantly went out of her way to provide excellent service for the issues I was having with my commercial vehicle. I would not hesitate to return for service for my vehicles.

I have been using Tom Masano’s service department for a few years now. I always find them to be prompt, courteous and honest

We got service by the sales advisor named Eli and he had a great attitude. Amazing customer service and communicated really well. I would recommend him for many first time car buyers like my wife and I.

Completely satisfied with my sales associate, Elisio Vittini. Extremely helpful, courteous, knowledgeable. He made the process easy. Very grateful for all his help with my purchase.

Eli vittini was great help with buying my new truck. Took care of us quickly and answered any questions we had! Would recommend this dealer and Eli’s help!

Alexia was very accommodating, there was an appointment for inspection for a piece of fire apparatus and trailer. I reached out to Alexia asking to see if I could be the 1st appointment rather than dropping the pieces off and needing a ride to get home and when the service complete getting a ride back. Since being emergency vehicles, I did not want them out of service any longer than needed. I was taken at 730 and on the way home by 845, everything worked out great.

Always have excellent service on my vehicles at Tom Masano's. A big thank you to my service advisor, Alexia Kiritsis !!!

Eli was helpful and patient. I Would highly recommend him!

Maura and Darren were amazing from start to finish. I never felt pressured into anything and they listened to what I was looking for. They helped me make the best decision for my situation and were so friendly and lovely to deal with. I drove off in a brand new 2023 escape and I could not be happier!

Eli was great with my family. He helped us from start to finish and treated us like family. Thank you Eli!

I walked in off the street and was greeted by Maura! She listened to me -- and I got exactly what I wanted. Amazing experience! I named my car MiMi after Maura! Thanks y'all - sitting pretty; riding lovely!

Sales staff and Service personnel are excellent to deal with!

Always great. Enjoy the valet and loaner car service. Great compliment for Lincoln owners

My service advisor in the big truck shop, Alexia, was very helpful, as usual. I’ve been taking a Superduty truck there since 2013, first a 2013 F350 and lately a 2023 F250. I am always accommodated with a convenient appointment. The service techs have always provided great service and have handled my trucks with care, which is very important to me, as they’re NOT work trucks.

Eli was very easy going and great to work with. Thank you so much.