Pleasant buying experience. No bogus fees in the final contract. Not pushy on buying extended service contracts.
Very nice people to deal with. Salesmen were both knowable and courteous.
We have had no problem at all with service or maintenance.
Car completed by the desired date. Thanks for doing all the service.
The personnel treat their customers like family! Very friendly, knowledgeable, and an overall top-notch customer service experience as a whole.
Super awesome experience with the sale staff. Made the process easy
The sales team was very helpful and made sure the purchasing process went as smooth as possible. They were also able to answer any questions that came to mind while I was there. It was an all around great experience and I definitely would buy another vehicle from this dealership.
Was happy with Wally who was my sales guy. Gave us the keys to go for a test drive.
Excellent experience buying my 2020 Ford Transit 250. My forever dealership.
Check engine light was on and power steering fluid was leaking. Also my brakes would squeak when backing out of garage. They replaced the purge valve, power steering fluid line and front brakes within the estimated time it would take. They provided us with a loaner while it was there for 5-6 hours. They have always treated us fairly.
I bought a Navigator from them and also had it serviced there. The salesman and service staff were helpful and friendly.
No hard sell, gave all info I requested ASAP and generally a good experience. When necessary would buy another car from them.
This was my second vehicle purchase from Tom Masano. The overall experience was simple and straight forward. I was in and out in about an hour and a half. I would certainly recommend this dealer and would purchase from them again.
General service performed on the Ford Escape. Done in a timely matter.
Everything went well. Randy the salesman was great to work with. Jeff the manager made sure everything went well.
Masano Service Dept. has consistantly provided excellent care for my Escape. Advisors such as Stacy, Madison and Mel keep me informed, explain technicalities and above all are very patient and understanding. I really appreciate the communication via texts and emails. Would not think of going anywhere else.
Jeremy Denunzio was great. Very smooth and efficient.
Service provided was oil change, and tire rotation. Once again, I was very pleased with the service I received.
I dropped off my Navigator and picked up a loaner car, returning later in the day when my vehicle was completed, swapping cars again. Very easy, very simple.
Everyone acted professionally and friendly. We even bought the rubber floor mats.
This is the second vehicle I bought from Tom Masano and Richard Nolt being my salesman. Richard is an honest salesman. If your looking into buying a Ford or Lincoln ask for Richard very knowledgeable at his job and will guide you through the buying process. Highly recommend Richard.
Jeff and Rick helped us out immensely. They explained all the workings of our new Corsair.
Our salesman Corey was knowledgeable of all our needs & the vehicle we purchased...
Everything was great and I couldn?t ask have asked for more.
I love dealing with Masano! John Clemente, John Kujawski, Stacy Micelli and Maddy Zimmerman Are all very helpfull
Just bought a 2021 Ford Ranger XLT from Jeff Bieber. Best experience my wife & I ever had buying a vehicle! Thank you Jeff......and Tom Masaso of Reading Pa.
Very good, courteous, timely service. Appreciate the vehicle quality report.
Staff was very courteous and stood by our requests. Randy was our salesman and he was very friendly and honest.
State inspection and emissions test. Car was liked up at my home.
Service people are very friendly and helpful. Dropped my car for recall work, waited on right away received a loner and on my way. Even washed the car, you just don't get that at other dealerships.
As always work done on time, without any problems, loaner car ready, all employees could not have been more pleasant and courteous.
I had my car inspected and the oil changed. The service was completed on schedule once again by the Masano service team.
Since my last comments on the situation the dealership and i have come to a compromise and are working out my issues with my vehicle. I have purchase two vehicles from masano auto group and have had many great experiences. This was a misunderstanding that we have worked out and are moving forward with our relationship.
Great service and will be back again. Would recommend to anyone
Hassle free, very friendly and knowledgeable employees and great selection of low mileage used vehicles. Definitely would buy another vehicle through them. Very pleased with the F150 thanks Nick.
I have been taking my cars to Tom Masano (Ford), now, for I don't know how many years now. Always an easy, even enjoyable experience. Never had a problem. Personnel are very courteous; repairs are timely. I have found Tom Masano very trustworthy.
Happy with service. Waiting for call back about the treatment I spend 1,000.00 and spots don't wash off car???
I purchased my MKC from them two years ago. Service has always been excellent. I will most likely buy my next car from them.
PICKED UP AND DELIVERED. OIL CHANGE AND STATE INSPECTION PAID FOR BY LINCOLN DOLLARS.
Outstanding! Didn't have an appointment because it was unexpected, but they turned it around in a 1.5 days.
Had my 2020 Ford Escape at Tom Masano for its first inspection. As usual, I was greeted by a smiling and happy staff. The girls are great! Asked me if I would like a bagel. The inspection did not take long at all. I am very pleased with the service I receive at Tom Masano. I highly recommend their service department.
Very nice people's and great services, GOD BLESS EVERYONE IN TOM MASANO.
Very good service n clean every time I go there. John K, Sandy n Jeff always answer any questions I have they go the extra mile.
I really hate going to dealerships for the "vulture" approach most salesmen take. At Tom Masano I was able to look around without anyone talking to me, then we went in and spoke with Randy. He was knowledgeable and easy going, he didn't pressure me into my car which I appreciated. When everything was done we were there past closing and he still took time to show me all my cars features and connected my phone to the car for me. I would highly recommend.
Was there for routine service, and from the time I walked in, tul I left it was perfect. Customer service was on point. Made me feel like at home. They took my truck and serviced it, and with much care. Professionalism at its best.
We had a great experience buying from Tom Masano Ford. Working with Richard was a breeze, everything was done quickly and accurately. They even delivered to our home 2.5 hours away. We couldn't be more happy with our purchase!
TOM MASANO FORD PICKED UP MY LINCOLN CORSAIR FOR SERVICE AND RETURNED IN A TIMELY MANNER WITH ALL ITEMS COMPLETED, AND CAR WAS CLEAN, INSIDE AND OUT.
We recently purchased a 2017 Lincoln MKC from Tom Masano. The salesman Jeff Bieber was knowledgeable and very low pressure. The sales manage Jeff Spence helped to get us the deal we needed. I would recommend Tom Masano Ford-Lincoln to everyone.
Service was great! Service MGR John Kujawski was terrific kept me informed about my vehicle had to order parts, had a loaner. Received my car back cleaner than when I bought it. First dealer I?ve been to that the service was this good.
I prefer having the type of servicing performed done by the Selling Dealer
We did our homework and knew the type of car we wanted. They buying process went very well. We greatly appreciated our salesman Nick. He was patient and listened. We had decided in advance that if the salesperson was pushy, we would leave, obviously that was thankfully not the case. I really like the MKX we chose. The only negative about the entire process was the some of the used cars we were interested in were not clean. I feel that if I?m paying 5digits for a quality vehicle, it should be clean in the inside. That?s my ...
I am in sales so I am sometimes a little more critical of salespeople in general. This is my second vehicle from Chris Karr. Both sigh unseen. Detailed immaculately. Respected my time and took care of the whole process seamlessly. I will buy here again.
I have always had exceptional service from their team. Very friendly and caring team. Love them!
The service group was very accommodating. They provided transportation to and from my home when the service duration was over 4 hours.
I had my car at Tom Masano for it's first oil change and tire rotation. The service was completed in less time than expected. Their customer service is excellent along with their service technician. Plus, the points I had, the oil change and rotation did not cost me anything. Excellent job Tom Masano!
Very pleasent and clean ,a good location to get to ( close to a major route
I worked with Corey and he was very professional. He really made the buying process easy for me. I live about 2 hours from the dealership and the car was delivered to me promptly. Mike was also a pleasure to deal with as we quickly completed the paperwork. Big thanks to the Team at Tom Masano for providing a pleasurable buying experience.
Needed service to recalls. Masano was only local dealer that had the factory parts for my recall. They scheduled me promptly. I arrived early and they took me early and had my repairs done before promised. The service staff (Stacy) was friendly, knowledgeable , and helpful.
Very pleasant and efficient . They checked all of problems that I told them and took care it the same day. I was pleased with their work.
Staff is great and very attentive to any issues I may have had. I would recommend them to friends n family. I am also planing on buying another vehicle at Tom Masano ?? Ford
I had my car serviced here recently and decided to share the good experience. Making the appointment was easy and prompt. The service representatives were friendly and helpful. My car was fixed right the first time and in about the time expected to be completed. The service adviser communicated well at every step from drop-off, to updates based on the mechanic's review, and pick-up. I brought a discount coupon which was honored that saved me a few dollars over the normal charge. My car is working as expected at minimal inconvenience to me thanks to the Tom Masano Ford ...
Made an appointment and they were right on schedule, no surprises
Had to get a recall taken care of and decided to get the works oil change while I was there. Awesome job, very quick, super easy process and the staff was beyond friendly will absolutely use them again
I buy Certified Pre Owned vehicles. Tom Masano has always provided the best deal for what I wanted. In the last 12 years I've bought 4 vehicles from them. No has come close on cost and mileage on CPO vehicles.
Great experience. Originally worked with Curtis Sites who was awesome. Back for a 3rd vehicle. Pleasure working with Maura Sites. Excellent sales person. Extremely satisfied. Thanks for your help, Maura! Will be back in May for a 4th vehicle.
Appointment was scheduled quickly for recall service. Repairs were done in the time frame they estimated
Good experience and no problems. Car was cleaned and ready to go.
Sales and Service Department have always been extremely helpful and diligent. The owners are hands on, as evident by the attention paid to the details that matter during and after the sale.
Very much at home. This facility is the location which I purchased my vehicle and it has proven to be like a second home to me.
The clientele are very personable and ready to help you to suit your needs.
Great experience, no problems, nice and smooth, hassle free
Took awhile for part, but not there fault. No problem with work.
I bought my favorite car of all time, my 2019 Ford Fusion Hybrid here at an amazing price. - thank you, Randy Kerschner! The service is great. Free inspections since I bought my car here and the staff is super friendly and professional. Highly recommended.
Excellent staff and friendly service. However, the facility does not appeal to high-end customers, unlike Mercedes and BMW. This might be because Lincoln and Ford shared the same facility,
The best service and best people to deal with. I've been dealing with Masano for over 20 years and have never had a problem.
Excellent service. Very competitive pricing. Always going out of their way to help me. When you pick up your car it is always clean
All were courteous, everything satisfying I have been buying cars and servicing them there since 2009 and will continue to do so.
I could not have asked for a better experience with getting my 2011 Cadillac SRX Inspected. From the scheduling to the Service upon checking in, all Masano employees were outstandingly helpful and informative. And to top it off, this dealership is active in the community. For donating cans/food they actually give a discount on the bill! I would recommend going to this dealership for any vehicle service at any time! Plus we had the covid restrictions and I felt very safe and all inside utilized safe distancing! Thanks for a wonderful smooth experience!
Prompt and friendly service. Very accommodating. Since 2009 I have bought 4 cars from Tom Masano and part of the reason is their service department.
The buying process was simple and without any stress. The car is very nice with just one complaint, I would like to disable the start/stop feature because it is very annoying.
My car was routine serviced and was approved for PA State Inspection.
I bought a CPO MKC a little over a year ago.I have had it serviced for scheduled maintenance three tjmes. I am completely satisfied with them.
Enjoyed the comfort of the waiting room area. Staff was informative on my concerns.
5 Stars as always. Always satisfied with the overall experience of getting out vehicles serviced here.
Great Service, Great People, Great Location, Very Helpful when my car needed service over multiple days...
Corey Cronrath helped me get my new Chevy trax , saw the car one day the next day he made it work, Can't thank him enough and I love the car
Had a very stress free and streamlined experience at Tom Ford Masano. My sales advisor, Curtis Sites, was extremely helpful and knowledgeable. I would recommend this dealership to family and friends.
Cheryl my saleswoman was absolutely great. She went out of her way to make sure my buying experience was good. I will buy there again.
I bought three cars from Curtis Sites and it’s always been a pleasure working with him, I will continue to buy all my cars from Curtis!!!
I recently bought a used Jeep Grand Cherokee from Curtis Sites. He took excellent care of me and made sure I received the best deal possible. He went the extra yard and I greatly appreciate it. I will be back for my next car when needed. Thank you Curtis!
I have an RV on a ford chassis and my brake lines failed. I called Tom Masano truck service and Phil Williams took care of all my needs. I had a great experience. Phil was so polite and courteous, he made me feel important. I had my RV towed there on a Thursday morning and Friday I was driving it out. They did a wonderful job and I feel save once again driving my RV. Thank you
Great sales man. Customer service people Are always helpful setting up Appointments we looked hard for the car I wanted on the lot to find out it wasn’t in getting work done. I love this car.
They were very nice and had great customer service. Unfortunately I couldn?t get the number I wanted for the vehicle I was interested in but my experience was good.
Lowest priced used cars in berks county pa. They get back to you very quickly. When inquiring about your interest. I have bought 2 cars from them. Happy with each purchase. Vehicle setvice is good.
I bought a used Subaru from Nick. The management and finance teams were both great, everyone was so easy to work with. I have since taken my car back for service and I am in and out quickly and painlessly. I will definitely be back for another car!
After locating the vehicle in which I was interested I was referred to Curtis Sites. Mr. Sites was very patient and accommodating. This was the first time I attempted to purchased a vehicle sight unseen and long distant. Mr. Sites took a video of the vehicle and sent it to me. Upon my arrival he afforded me the time to just explore the vehicle. The entire Masano team were very pleasant. After getting my vehicle home I had questions and concerns. Curtis Sites, as usual, always addressed my concerns immediately and assured me that I would learn to love my ...
Had a 2014 Ford Escape and purchased a new 2017 Ford Escape. Sales representative went over and above to assist me with my purchase. Great price for great quality
I had been in the market to purchase a Ford Expedition for several months. I was looking for the Limited trim level and found a couple of trucks at Tom Masano that fit the bill. I'm in the Philly Suburbs and just didn't find the more local dealers to have much in the inventory in colors other than black. Despite a 45 mile trip to Reading, I thought I'd check it out. I had some communications with dealership via email to confirm availability of the vehicle that best met my needs. I received email and phone response in ...
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