I recently bought a 2024 Ford Mustang in this dealership. A sales person by the name of Gabriel Abad Garcia treated me with the upmost respect and kindness. Gabriel was knowledgeable and made sure to provide the information I needed.

Chris Karr did a great job communicating and staying in touch with us during our last fleet purchase, providing timely and accurate paperwork and a fair, honest price. JC

(Translated by Google) Thank you for the good attention and for every detail of the purchase and for how kindly Gabriel Abado assisted us, very grateful. (Original) Gracias por la Buena atencion y por cada detalle de la Compra y por tan amable que nos atendio Gabriel abad muy agradecido

Thanks for the great service! From sales to maintenance and service everyone has been outstanding to work with!

I first moved to Pennsylvania on February 23, 2013 to start a new life and I needed a new vehicle. On 2/24/2013 I visited Tom Masano Ford. That's the day I met "The Legend" John Clemente, who is the GOAT (greatest of all time) new and used car sales person I've ever dealt with in all my life. I have since then bought close to a half dozen vehicles from Tom Masano. I like John the most because he is up front, honest, and reliable. Dude even gave me his personal cell and said, "call me any time if you ever have any issues with my vehicles I sell you". But wait there is more. After meeting John I met Angela Kiritsis, who became my service rider. See one thing that I really like that Tom Masano Ford does is once you have visited a certain service writer they pair you up with that service provider every time you come to Ford. This woman is on point. I was impressed with John's customer service, but Angela took it to the next level. I had some major service issues with my 2019 Billet Mustang. Angela figured everything out and worked it out so I did not have to pay close to 5k in service fees. Folks this is quite the opposite of what you hear about when you take your vehicle to the dealership to be serviced. I don't know how Angela did it but she worked it out with her service manager John Kujawski and took phenomenal care of me. A few years later I began restoring OBS Ford trucks. That's when I met Ray Perez, and his manager John Muzopappa. So the sales team and service department had already set the bar, well John and Ray raised the bar even higher. Ray helped track down factory OEM parts for my trucks that I would never ever imagined owning a brand new OEM part for my old trucks. One day I stopped in to get a key fob programmed for my Ford Escape. Due to no fault of the parts department, somehow the computer erased my original keys program leaving me stranded at the dealership. For the next two hours, Ray and the service tech Ariel Devyla were tearing into the factory computer software trying to figure out why my Ford Escape was glitching. Mind you it was already past closing time. They both figured it out and thankfully Ray and Ariel were able to flash me a brand new key, but my old original key was DOA. John the parts manager felt so bad he comped me a brand new electronic key fob as a condolence for all the time that was spent with the internal Ford Escape glitchy computer. Above I mentioned a few positive experiences, but there are many many more with this team and this Ford dealership. I can't give enough positive praises for all the amazing customer service I've experienced over the course of the last 10 years coming to the dealership. Anyone reading this review if you're on the fence about buying a vehicle getting your vehicle service or buying parts at this dealership, don't hesitate to shop with this dealership. They are the best of the best. I have not met Mr Masano, but I will say he does an amazing job hiring the right people to help him run a successful, and trustworthy Ford dealership. Keep up the great work you all. You have earned a life long customer. Gino Brunacini Brunacini Auto LLC 17 Charlie Dr, Morgantown PA 19543 610-802-7200

I had the pleasure of working with Gabriel Abad and his attention to detail and ability to adapt to our unique buying process was second to none! I have worked with Maura at Tom Masano in the past and got the ability to work with her again in addition to Gabriel and they both are truly setting the gold standard here in Berks County! We will be back,VERY SOON, for our Navigator!

Kelly Parker was excellent to work with.

I scheduled service appointment with Tony. He handled my request for tire prices with patience and professionalism. Joe was working desk when I arrived and kept me up to date with install. Waiting room was spotless and had everything you need .

I had an excellent experience with Mike Ludwig at Masano Ford. He was very professional, patient and detailed, and took his time showing me all the features of my new vehicle and answering my questions. If you're looking for a Ford, see Mike!

We worked with Colin to purchase our Bronco Sport. He was very helpful and understood what we were looking for. He contacted me when a vehicle meeting our criteria arrived on the lot. He sent me a video via text and an email with the link to view it online. The entire process was very easy.

My whole transaction was a very pleasant and an enjoyable experience. Mike Ludwig was very personable and professional. His easygoing nature really made the transaction pleasant. The used car we purchased was exactly what was described online and detailed professionally. Thank you Mike for making this an easy purchase!

Darren Was really helpful. He understood the trim I wanted and really had it delivered in under 48 hrs. Great experience

I have consistently received exceptional service from service manager Gil Smith and the Lincoln Dealership, which I regard as the top Automotive service department. Their outstanding service gives me the confidence to choose them for all my future purchases and service needs, as their experience is truly unmatched.

Thank you Gilbert Smith!

Maura did it again!! New Mustang Mach E is Super. Couldn’t ask for a better sales rep. Always there to help when you need her. Gary and Betsy

Great fast service.

Our Service advisor Jessica went above and beyond to help us! I couldn't be more grateful to her.

I took my car in for an inspection and it ultimately needed work done. My service advisor Matthew MacDonald was very courteous, helpful, and kept me updated on my car while it was being worked on. The other staff members there are always friendly and accommodating too.

Absolutely LOVE our car! We bought an Outer Banks Bronco and Maura was amazing! She helped us get exactly what we were looking for and works with a dealership in New York to get our car! We are so grateful for the help she provided and it wasn’t easy trying to find it but she made it happen!

Had several dealership experiences during my hunt for a certified pre-owned Lincoln. This one was, by far, the best. Salesman introduced me to service manager, finance manager, even some of the folks reconditioning the vehicles. All were courteous, friendly, and knowledgeable

Sales associate Damon Max did a great job.

Tom Masano Dealership and their incredible team, especially Richard Nolt, never fail to impress. This is my second vehicle from them, and once again, the experience was stellar from start to finish. Save yourself the hassle—skip the other dealerships and head straight here. You won't regret it!

Our service advisor was quite thorough and followed up prior to our mobile service appointment. The crew were on time and did a super job, right in our driveway. Well done Team Masano!

I have dealt with Masano for many years. Chris (Trucks) and Rich (cars) are the salesman that help me, and treat me professionally everytime I have questions. I enjoy working with them and give Masano first option when I am buying new or used. I was looking for a 2024 Mustang GT. And ended up buying the 2024 Mustang GT off the showroom floor. Thanks to Rich, Masano, Caitlyn(Finance) for everything they do.

I research for months before making my purchase for a 2024 Lincoln and found that Tom Masano in reading Pa. Offered the best price for the vehicle. They were wonderful to work with. Very knowledgeable about their vehicles. Walked me through the Lincoln app and all the benefits you can receive. You won’t find a better ford- Lincoln dealership. Ask for Mike Ludwig, he is the best. A no pressure salesman. With sincere heart and a passion for what he does. Trust me you won’t regret it, I promise.